Delivery and returns
Whether you buy in the store or online, you always have the possibility of having your furniture delivered in the store to pick it up yourself afterwards. It's totally free! A sales consultant will get in touch with you as soon as your order is ready to be picked up. Make sure that there is enough space in your vehicle is sufficient to bring the products in without damaging them.
To minimize its operating costs, Surplus RD does not conceal the delivery costs in the furniture prices. Consequently, by not adding the delivery charges to our liquidation prices, the displayed prices are as low as possible.
Delivery costs are based on your postal code; the basic price is $49.95 and varies according to the distance from the nearest warehouse to your delivery address. Please note that Surplus RD has no fleet of vehicles for delivery. We subcontract delivery to various professional transportation companies, depending on the region where we are located. To find out what your delivery cost will be, use the estimation module on this page or on the product page under the Shipping tab.
For some smaller-sized items, we also offer delivery via FedEx. Rates vary depending on the weight and type of package. To find out if this option is available and get an estimate of the delivery cost, click on the Shipping tab in the desired product page. If the option is available, it will be shown when you pay your purchase.
PROCEDURE AND CONDITIONS
When one of our Regional Transportation Companies delivers
You will receive an automated call the day before your delivery – between 6 pm and 8 pm – to confirm the 4-hour time slot during which your delivery will take place. You may also check your time slot online (under the Delivery Tracking tab), starting at 6 pm, the day before your delivery. If your merchandise is not in stock and you have not yet scheduled a date for the delivery, we will call you upon the receipt of your merchandise to confirm a date with you.
Your new furniture may be placed at the place of your choice. Please note that to offer you delivery and products at a lower cost, the delivery team will not unpack your products (except for appliances), move your old furniture (except for appliances), or remove doors or ramps. Please:
- Make sure that an adult is present to sign the delivery slip;
- Be sure to make enough space for the new furniture;
- Make sure entry and stairs are uncluttered, and cleared of snow and ice
If no one is present on delivery day, it is important to notify us before the delivery team arrives. If not, you will have to pick up your furniture yourself in one of our warehouses or pay for a new delivery.
When Delivery Goes Through FedEx
If your purchase is delivered by FedEx, a tracking number will be issued to you. This number will allow you to track your shipment in real time by checking the Tracking tab of their site. FedEx will also send you confirmations at each essential transit point of your package.
Your purchase should arrive 48 to 72 hours after your order if merchandise is in stock.
If no one is present at the time of delivery, FedEx will ensure that it can leave the parcel at your door. If this is not possible, a delivery attempt notice will be left at your door. To deliver the parcel, FedEx will make up to three more delivery attempts. If no one is present during these four attempts, the parcel will be stored in their warehouse for seven days before being shipped back to Surplus RD. You will then be responsible for recovering your purchase or for scheduling and paying for a new delivery.
All in-store sales are final. However, should there be a problem with the furniture upon delivery, you may return or send back the product in its original condition and packaging. Please note that the cost of shipping the product is the sole responsibility of the customer. A defective or damaged product will be repaired, replaced or credited. No refunds will be granted, in accordance with Surplus RD's refund policy.
To learn more about returns on online purchases, see the Online Purchase section.
Deadlines for filing a claim in case of defective or damaged products
You have a 48-hour period after delivery to register a claim regarding damaged or defective products. Simply take a picture of your invoice as well as the damages – make sure to put a coin next to the defect so that one can evaluate its size. Send the photos and a brief description of the problem to email@example.com, we will get in touch with you shortly.
The customer must ensure that the size of the purchased furniture allows the delivery team to carry it to its destination. If the furniture does not pass through the openings, Surplus RD cannot be held responsible and no refund will be given.